Taske Reporting
Taske is our world-class contact center management, monitoring, forecasting, and reporting system to give you complete accountability – whether you are managing one contact center or dozens.
Taske is completely web- and Java-based, offering unprecedented flexibility and ease of use from anywhere – oncampus or remote! View customized reports on everything from call statistics and agent performance to forecasting tools, auto reports, and more using any of several PC-based reporting solutions that are ideal for use with ACD applications.
Online displays and reports are an important addition to ACD, to provide enhanced supervisory monitoring of ACD activity. You can view screen displays and generate printed reports on call statistics and agent performance.
Taske includes real time and reporting tools for the call center manager, group supervisors, and agents – as well as a complete forecasting package for answering “what-if?” questions about changes in workload, traffic, or staffing. It can even interface to workforce management systems, allowing automated exchange of information about agent schedules, attendance, tardiness, etc.
You Can Really Do That? A peek at Taske »
