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Synertel is a leader in creating efficient, flexible
call centers. Call Center technology:
- Manages the equitable or skills-based distribution
of inbound calls, emails, or chat sessions across groups of agents.
- Tracks and reports both caller experience (how long did they wait? how
many callers hung up before talking to someone?) and employee performance
(# calls taken, average time, outbound calls made, work time vs call time,
etc).
- Records and archives the complete content of calls for later review.
- Leverages Caller ID info with existing systems to minimize time per
call spent finding client information by 'popping' up the caller's database
record in realtime.
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OAISYS family of products
TASKE
- management and monitoring
NEC Call Center Solutions
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