Lease Benefits Example
A 28-person clothing manufacturer had outgrown its phone system, was losing calls from mail order customers, and experiencing significant email problems. SynerTel analyzed its current costs and recommended a solution that included a new IP-enabled Toshiba CIX customer contact center and phone system, carrier optimization, and a transition to SynerTel Hosted Exchange. The solution saved the the firm $32K over 5 years while:
- lifting restrictions on call capacity
- providing true contact center functionality with full tracking of all calls
- unclogging email
- providing guaranteed response time support with no surprise costs for parts or labor for the life of the contract
- Telecom Upgrade Cash Flow
| Capital Expenditure | $24 212 | |||||
| Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | 5 year total | |
| Lease – 36 mo $1 buyout plan | $ 9,654 | $ 9,654 | $ 9,654 | $ 28,963 | ||
| Ongoing Services cost improvements | $ (15,111) | $ (15,111) | $ (15,111) | $ (15,111) | $ (15,111) | $ (75,555) |
| TPAC Carrier Rebate | $ (2,400) | $ - | $ - | $ - | $ (2,400) | |
| Maintenance, Support, Help Desk, Software Upgrades, Guaranteed Response Time | $ - | $ 3,679 | $ 4,164 | $ 4,289 | $ 4,418 | $ 16,551 |
| Total Annual Expense (Savings) | $ (7,857) | $ (1,777) | $ (1,292) | $ (10,822) | $ (10,693) | $ (32,441) |
This analysis did not assign a value to other important benefits:
- additional sales captured by improving the call center
- improved work flow by removing email restrictions
- the ability to route calls to off-campus regional sales reps for faster sales fulfillment
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