Hotels & Assisted Living

Hospitality and Residential Community Systems

Voice Messaging and Call Accounting

Hotels, conference centers, and managed residential communities such as senior assisted living facilities often have special telephony and messaging requirements.

Short term stays, room swaps, and the need to bill guests or residents for some or all calls placed mean that a regular “office voicemail system” doesn’t fit the bill.

SynerTel offers a variety of systems specifically designed for hospitality and residential life care.

Guest Voice Messaging and Call Accounting systems totally integrated with a Property Management System (PMS) are the most efficient for medium to large properties. Guest check-ins and room swaps are automatically updated from front desk computers to the messaging and call accounting systems. If guests change rooms – their messages and even personalized greetings will move with them! And checkout is fast and easy, with no manual posting of charges. Pre-pay limits can be established – and the phone is disabled for outbound calls if the limit is exceeded. Finally, PMS-integrated systems allow service staff to communicate room status (for instance clean for next guest, additional maintenance required) automatically to the PMS – and permit the PMS to lock vacant rooms from making outbound calls off the property.

Residential and Senior Care facilities are increasingly finding that it makes great sense to be the telephony provider for their residents. While a resident would pay upwards of $25/month for basic service directly to an outside phone company, not to mention a significant installation fee, the residential care facility can provide this service for a tiny fraction of the cost – through a telephony platform designed by SynerTel. With an average cost of $5/resident/month for dial tone, messaging, a direct number, and plenty of outbound minutes, there’s plenty of room to earn a fair return for the facility while saving residents money as well.

Whether integration with a full Property Management System (PMS) is required, or a simpler standalone messaging system that meets your high turnover and tracking requirements, SynerTel has the answer.