Contact Center Needs Checkup!
- Do your sales, customer care, or finance teams routinely interrupt calls they are on in order to field other calls?
YES NO
- Does your organization use a valuable live person as a call router to “find someone” in a department for callers?
YES NO
- Are there islands of expertise for products?
YES NO
- Are multiple languages needed to service your clientele?
YES NO
- Is expensive management time used to answer routine calls because line staff isn’t instantly available?
YES NO
- Do your callers hear other lines ringing and ringing in the background while they are talking to your staff?
YES NO
- Can you document your expected peak call times? Days? Seasons?
YES NO
- Is it challenging to schedule staff for effective phone coverage?
YES NO
- Do customers comment on difficulties in getting answers or assistance by phone?
YES NO
- Do you need to visualize and document individual staff member performance in answering customer calls?
YES NO
Total score: 0.
If you scored 3 or higher, a SynerTel Contact Center Assessment is highly recommended to explore all the ways that Contact Center technology can save you time and money while delivering better service to your customers!
