Call Recording

Call Recording and Monitoring Solutions

You’ve heard it many times: “This call may be recorded for training and quality purposes.” Now your business can document phone transactions just as easily as written ones.

Call recording technology can play a valuable role for businesses across a wide spectrum of industries, including automotive dealerships, financial services, insurance, health care, manufacturing, and distribution. Any business that regularly communicates with customers, clients, and partners via the phone should proactively manage the risks inherent in these interactions using call recording.

A medical office using Talkument recently recovered the entire cost of their recording solution with just one phone call. This imaging clinic had received verbal over-the-phone authorization from a patient’s insurance company for an urgent specialized diagnostic imaging procedure. When the procedure was complete and the bill submitted, the insurance company had “no record” of the approval. Fortunately, the medical office did! By simply playing the call recording, the clinic proved that authorization had been granted, and that full payment was due – without any extended wrangling.

Does your office ever have moments like these?

Wasn’t it 200 mg 3 times a day, Doctor?
Did they order $200K or $300K of materials?
Didn’t we tell him that once it shipped, the transaction cannot be reversed without a restock fee?
I’m sure she called to cancel her appointment last week!
Ms. Waverly, I’m sure you said sell 9,000 shares of IBM at market price.

CALL RECORDING

Call recordings can become a vital part of developing effective compliance, process, and risk management programs. Phone-based interactions can be readily available for handling disputes and verifying transactions. SynerTel provides robust call recording capabilities and quality assurance functionality, including:

  • Intuitive user interface with call visualization feature, simplifying call recording review and auditing
  • Effortless organization and search capabilities, allowing the targeted call recording to be retrieved within seconds
  • Integrated live call monitoring, allowing real-time agent coaching and personnel development
  • Customizable employee evaluations and powerful quality reporting, allowing call centers to proactively monitor, manage, and improve workforce performance
  • Optional desktop video recording capabilities, enabling a more complete picture of agent activity

Our call center management solution integrates with many leading business communications systems, and is easily deployed via one of our flexible, cost-effective call recording platforms.

Learn more about our call recording and documentation systems!