Proactive Customer Care
Maintenance & Support Programs
SynerTel now offers five levels of telephone system support, enabling our customers and partners to choose the appropriate scope of coverage and response time for their site.
Why do businesses choose a support plan?
- Business Interruption Insurance – fixed cost, guaranteed response time. If your voice communication is down, your business is crippled. What happens next? Rapid service restoration = smaller impact on revenue, productivity, and profits.
Example: A small law firm with six attorneys can easily generate $12K of billing daily. The firm’s support plan is under $50/month, and guarantees rapid response. Result? The support plan pays for itself if it restores service even 4 minutes faster than a non-contracted best-efforts / next day response.
Customer Care Plan advantages include:
- A predictable reasonable budget to ensure communications uptime. You likely have service agreements on other critical business assets such as core business software, printers, and copiers. How important is your phone system to your business?
- Help Desk and Remote Support – included in most support programs – enable rapid and cost-effective assistance either to solve problems, or to empower and assist your staff in making their own system adjustments and modifications
- Discounts on elective upgrades & expansions
- Preferred invitations to SynerTel educational events
SynerTel also offers support and maintenance on many other critical business assets, including your:
- computer network
- video security system
- video conferencing system
- firewall and spam control systems
