Tracer
Tracer Voice Documentation Logging
Tracer is a CTI enabled digital call recording/logging system that records, stores, organizes and plays back telephone calls to avoid the disputed communications that can result in huge business liabilities. Tracer can also help improve the quality of your business operations including training, quality control and customer service. Tracer taps directly to analog and digital (T1 and PRI) telephone lines or IP sets and eliminates the need for converters, channel banks or patches. Calls are recorded from start to finish, and Tracer automatically inserts bookmarks in every recording whenever calls are transferred or put on hold. When used together with Net Phone, users can have a recording status indicator and the ability to start and stop recordings or insert bookmarks at important points in a call.
Tracer Replay is included with Tracer and used to retrieve and play back recordings. Replay streams the audio from wherever the recoding is stored and allows searching by any collected information criteria. Tracer enables you to easily manage your call recording and retrieval function using the following valuable features:
- Cradle to Grave Recording captures every moment of the call, even while the caller is on hold.
- Look-Back Recording records an entire conversation, even if the recording was initiated after the call began.
- Call Monitoring allows authorized users to monitor calls as they’re happening, whether those calls are being recorded or not.
- Selective Recording records specific or random extensions, groups of extensions, or every extension.
- Bookmarks are automatically inserted in every recording whenever calls are transferred or put on hold. With bookmarks, finding particular calls or specific parts of calls is easy and significantly decreases the amount of time needed to retrieve and play back the recordings.
Ask us for a free consultation about how Tracer can improve your business!
