Talkument

Talkument Voice Documentation Logging

Can’t remember if Mike from Tulsa needs that order to arrive on the 30th or the 31st? Simply review the voice document. Once verified, highlight the portion of the conversation where Mike told you the address and billing information and share the document directly with your shipping manager to eliminate the risk of a miscommunication.

Would you like your manager’s advice after a difficult conversation with an upset customer? Rather than recreating the discussion from memory and creating a “he said/she said” situation, simply retrieve the voice document, highlight the related section, add your comments, and send it directly for review.

The Talkument voice documentation appliance gives businesses control over risks, processes, customer satisfaction, and operational costs. Talkument users enjoy the familiarity of an Outlook© style interface to store and organize digital recordings of important business telephone conversations for use in collaborating as well as recalling critical information.

Talkument is a communications appliance built with .NET click-once technology to eliminate conflicts with a company’s data infrastructure and enable rapid deployment with secure central management. Talkument’s excellent value means Talkument pays for itself right away.

Talkument extends tremendous flexibility and power to individuals using its innovative portable voice document (PVD) technology. The system automatically organizes calls based on personal preferences or on demand as calls are in progress. While calls are captured in their entirety, individuals can only access discrete segments based on security permissions. Individuals highlight key segments and add their notes as they select the voice documents they need to share with others.

Sharing occurs securely since recipients can view, listen to, and comment upon voice documents but never download or store them. Users can share selected portions of a recording if the rest should remain private.

Ask us for a free consultation about how Talkument can improve your business!