Results

When the phones started ringing half an hour after our 64 phone cutover was scheduled to begin, I was sure something was wrong! The last vendor who put in a new phone system was here all night, and for 2 days following. Synertel converted our entire office to the new PBX and new carrier in just 30 minutes - an impressive feat!

You have consistently provided first-rate engineering consultation and excellent system support. Synertel was instrumental in the successful phone system expansion to the City's satellite locations, and in coordinating the Wide Area Network project. These were significant projects that were handled with great skill and efficiency by your company.

Thank you for looking out for the best interest of the Club, Ben. Anyone can sell me something that would work, but only a true partner looks out for our best interests.

I would like to express our appreciation for your assistance over the past 8 years. You have greatly enhanced the level of service and support for our telecommunications systems.

In April 2007, we relocated and took your recommendation to migrate to a new Toshiba call center system. After 1 year, we are pleased to report that our service has been excellent, with virtually no downtime. In reviewing our telecom expenses, you discovered various carrier overcharges that resulted in a settlement of almost $10,000. Good catch!

More recently, 2 of our remote offices experienced over a dozen phone and internet outages as a result of unreliable service from a different vendor. You worked with us to transition to a more reliable provider. This transition was complicated by our former vendor's premature service disconnection, 2 days ahead of schedule. Your team jumped in to expedite the changeover by installing a complete new system 2 days early, thereby minimizing the downtime.

Thanks again!

I would like to thank you for your great efforts in ensuring we had a smooth transition. So many tings could have gone wrong. So many things should have gone wrong! But amazingly, we experienced no downtime during business hours. Due to your top-notch planning, installation, training, and follow-up, the transition could not have been any smoother. This has been even more impressive ... because Synertel stepped into a rather complicated and problematic setup.

Though I have a rather easy-going demeanor, I have very high expectations of vendors. Not only did Synertel meet all my expectations, in many ways you surpassed them!

With 100+ employees and 26 buildings, our conversion wasn't simple. You and your crew at Synertel have been very responsive!

We appreciate your rapid response in replacing our totally dead (out of warranty) voicemail. We called you Tuesday night, and the new voicemail was installed first thing Wednesday morning! Thanks again for getting us back in business!

When our phones went down during high fire season, with 6 major fires actively burning, the entire operation was threatened. We thought our system needed replacement; however, your tech informed us it would be fine when repaired. All work was done to our complete satisfaction. Ben, I cannot thank you enough for the truly honest and professional service we received. It was a pleasure doing business with Synertel.

There can be nothing more than frustrating than keeping ancient back office IT and phone equipment up and running. We inherited an antiquated phone system & network from another closed branch. I can't say enough about how helpful Ben & the entire staff of SynerTel have been in keeping that old equipment up and running -- allowing me to focus on my customers.

Eventually I was able to shake loose enough money from my corporate office to purchase new equipment. Again SynerTel came through with flying colors! They presented us with multiple options that fit our needs and budget.

The relocation and installation went smoothly, and I was again able to focus on my own business. Thank you Ben and the entire staff at SynerTel!

You and your team did a great job in a timely manner. Everything functions, and the initial problems were fixed promptly. Our new tenant is happy. No one is complaining to me. These are rare circumstances! I am very happy that we switched to Synertel! Thanks again for the fine service!

Thanks for your rapid response after I unintentionally sent a confidential and sensitive voicemail to the whole company. In less than an hour after we called Synertel, you had identified the message among the thousands in our system and changed it to a harmless blip!

Everyone absolutely loves the new access control system! No more strangers wandering the office! Thanks for providing another great solution for Lonely Planet!

The Montclair branch is extremely happy with their new phone system. Thank you very much!

The personal attention & presentation showed that Synertel cared about our business. Buck was really personable. Rachael answered questions about every single feature and button available, and helped us make informed decisions. Overall, SynerTel made the process of purchasing a new phone system easy. We are extremely happy with the results. Its been one of the best purchases we've made -- ever!

Thank you very much for your Herculean efforts to get 8 middle aged people comfortable with a new system and overcome our resistance to change. We had 1 employee this summer whose sole job was to find a new vendor and phone system.

We selected Synertel with the expectation that you would provide us with the best system for our needs, as well as the best service and follow-up. You have met each one of our expectations! I am extremely pleased with the system we have purchased. Your staff has been extremely responsive. You have met every single obligation that was imposed and you have done it in an efficient and responsible manner!

I wanted to thank you and your team for the great work you did! I even received a compliment on the new system from our President! You were able to clear out the old and put in the new with little interruption in business. The desktop Computer Telephony Integration software is handy and powerful! We are happy!

A big 'Thank You' for reacting to our urgent need for emergency power! Less than 4 hours after we called with the news that our power would be shut off, your engineer had arrived with a 6 hour uninterruptible power system and installed it to keep our phones and internet access working! In today's real estate market, losing touch is losing business. Thanks for keeping us in business that day!

Being called rapidly when there is a fire is the lifeblood of our business. You have kept our customers in touch with us throughout California for many years. Thanks for the great customer service. I really appreciate it!

Mike did a great job, and the system relocation went off flawlessly. Thanks for your help!

Thank you for getting our surprise relocation taken care of so promptly! It is greatly appreciated!

Triad got our remote cash registers working 15 minutes after doing the network test you suggested. Thanks so much for your involvement. I appreciate working with you!

We love our new phone system and it is working great!

Your presentation was so impressive that the CTO wanted to hire you! - CloudSource.com (National Website Developers)

You have helped us so much over the years!

You guys are awesome!!!!

I wanted to take this opportunity to thank you and the Synertel Team for the contributions that you have already made to SFVS! The new call center has smoothed our operation, and your team has been wonderful to work with. They respond to our questions and issues in a very timely manner.

It's unusual to find a vendor whose people understand just how important it is to provide thorough and complete information. Synertel's staff provided excellent answers to my team's concerns and challenges from the very beginning, and through our 18 month search for new space. Your sales consultant was always ready with time, energy and knowledge.

When it came time to install the system, and relocate our computer network, your technicians and project manager met the challenges in way that removed all glitches and problems. To say the project was completed in a timely and smooth fashion is an understatement.

The Synertel people understand what "customer service" really means!

From beginning to end, your staff was exceptional. Your system admin class was very informative. The installer was punctual), very knowledgeable, friendly, and performed a number of tasks outside of the original scope to be sure we received what we needed -- a type of service that is all too often lacking! The Toshiba system is easy to use, does what we were promised, and has options we can grow into. Thanks for putting together a team that can perform at such a high level, and be personable as well!

Alex and Mike did a great job here in Sausalito; everything went off perfectly when you replaced our phone system and upgraded our network security all at once. Dee did a great job of managing the project, too! We're looking forward to getting the New York office upgraded as soon as practical.

I want to report that the new spam filter system is working excellently! The productivity improvement for our staff of 116 is huge! Thank you!

We LOVE our new phones!!!!

One major reason we chose Synertel is that they dug in and identified numerous problems with our carriers and billing. The savings are over $3,700/month, and this completely pays for our new networked IP-PBXs serving 300 employees in under 7 years.

At near the last minute, we presented your company with a difficult move situation in a very short time frame. I would like to thank your entire staff for the way they picked up the challenge and carried it through without a hitch. Their interaction with our carrier, the building management, and Syntrio's staff was personal and professional - a rare combination in today's business setting. Synertel made one element of my move simple and easy! I cannot thank you enough.

Thank you for the expeditious manner in which you handled our recent telephone system emergency. I was very impressed with the professionalism of your personnel; particularly the courtesies which were extended to my office.

I'm now confident that we can rely on Synertel for any future needs. Thank you very much!

Ben, I can't tell you enough how much I appreciate your creativity, helpfulness and support. It is a real pleasure working with you". [Nascent non-profit who was prevented from moving into their new space, leaving a staff of 25 potentially unable to work as their launch date approached].

The phones are great, as was Duane and Katie’s professional service during the set-up!

Thank you so much for your wonderful team and the wonderful new Toshiba phone system that was installed here at the church yesterday. We appreciate the professionalism and patience of your staff: Katie Vipperman, who responded with grace and patience to our many questions; and Vincent Nguyen, the installing engineer.